Pickup / Dropoff Policy

Pickup / Dropoff Policy

Our free service area includes: local airport, railway station, bus and ferry terminals inner city motels, hostels, business houses, etc

A service fee will apply to clients seeking a pickup/dropoff service to outer suburbs (POA).

• A minimum hire value of $100 applies to qualify for a free pickup service.
• A minimum hire value of $150 applies to those clients requiring both a free pickup and dropoff service.
• These services are available during our regular hours of business.
• As scheduled services for planes, trains and buses are inevitably delayed or running late we request that clients requiring a pickup service:
  • make arrangements with us ahead of time
  • phone us upon arrival - we will then dispatch a vehicle to collect you.
• For those clients arriving after hours arrangements can be made to deliver our vehicles beforehand - refer to the following section on 'Vehicle delivery service'.
• For those clients wishing to depart after our closing time arrangements can be made for us to collect our vehicle on the following morning - refer to the following section regarding 'Vehicle collection service'.

• For clients on account or settling in advance by credit card, we offer a vehicle delivery service within the central city area and to the airport, for $20 GST inclusive (per vehicle movement).
  
  This service is also available to outer suburbs - POA
• This service is not available to clients settling by cash, debit card, or by cheque i.e. the vehicle must be collected from a Meteor depot (a free client pickup serviceis available from the city or airport where the rental value exceeds $100.00).
• The keys to vehicles delivered ahead of time to the airport, your motel, ferry or bus terminal will be left at the reception counter in an envelope, together with your copy of the rental agreement.

• For clients on account or settling by credit card we offer a vehicle collection service within the central city area and from the airport, for $20 GST inclusive (per vehicle movement).
  
  This service is also available to outer suburbs - POA.
• This service is not available to clients settling by cash, debit card, or by cheque i.e. the vehicle must be off hired at a Meteor depot (a free client dropoff service is available to clients who qualify).
• Airport departures - clients have a choice of:
  • during business hours returning the vehicle to our depot and our staff running you to the airport (free service subject to the conditions outlined previously).
  • leaving the vehicle at the airport, the procedure being as follows:
    1. Park in the public car park - please do not park in bays reserved for other rental companies. NOTE: At Cairns airport there is two public carparks - one for domestic flights, and the other for international.
    2. Townsville only: place parking coupons on the dashboard for 2 hours if departing within our trading hours, or through to 8.30 am the following day if departing after 5 pm.
    3. Remove all personal belongings from our vehicle (don't forget to check the glove compartment) and lock the vehicle.
    4. Leave the keys with the airline counter staff (most airlines keep a key box for this purpose).

• A cancellation fee of $100.00 per vehicle (GST inclusive) applies to bus and 4WD rentals where a cancellation is made within 7 days of the date that the vehicle was to have been collected.
• A cancellation fee equivalent to one days rental (excluding risk reduction options) will be applied in circumstances where the client doesn't show or makes a cancellation after the time (and date) nominated for collection.
  
  In addition if a local delivery was requested (including to the airport) and the vehicle was delivered a further fee of $30 GST inclusive will apply.
• Where the client makes arrangements for the prior delivery of a vehicle and a representative of Meteor is not in attendance at the time the client collects same, the moving of the vehicle from its parked position shall indicate the client's acceptance of the terms and conditions on the rental agreement, a copy of which is provided with the keys.